Storage is full: free up space

What you might see

• "There's no room left for shared notebooks on this account."
• "Your phone is almost full. Memlow may not save photos or voice notes." (a banner on Home, Android)
• "Couldn't save: your phone is full. Free up some space, and keep this note open until it saves."
• "There isn't enough free space to restore safely. Nothing was changed. Free up some space on the phone and try again."
• "Your Google Drive is full."

Sharing space is full

Each Memlow account can keep up to 1 GB in the shared notebooks and shared notes it owns. That's the notes, photos and recordings you share. Things others share with you count for them. A notebook you share with a team counts for you, as its owner.

Memlow keeps sharing copies small. A photo goes into a shared notebook at most 1600 pixels on its long side. Recordings are made at a low rate that keeps speech clear. Your own copy of a photo stays as it was.

To free space:

1. Open Shared (under Folders on Android and on a phone's browser, in the sidebar on a computer).
2. Under Sharing space, see how much of your 1 GB you use.
3. Choose Free up space. The list shows what you share, biggest first, with its size.
4. Choose Stop sharing on something you don't need to share any more.

When you stop sharing, you keep the notes as your own. The people you shared with lose them. If you'd rather keep sharing a notebook, delete photos and recordings in it that nobody needs.

Your phone is almost full (Android)

When the phone has little space left, Memlow warns you on Home. Text still saves, but photos and voice notes may not. If a save fails, Memlow says "Couldn't save: your phone is full."

1. Keep the note open. Memlow saves it once there's room.
2. Free up space in your phone's settings, under Storage, or delete files you don't need.
3. In Memlow, open Trash and choose Empty trash if it holds notes with photos you don't need. This deletes them for good.

A restore also needs free space: Memlow checks first and changes nothing if there isn't enough.

Your Google Drive is full

Memlow backs up into your own Google storage, which Gmail and Google Photos share.

1. Free up space in your Google account, or add more storage at Google.
2. On Android, Settings, then Google Drive backup, shows how much Memlow's backups use: "Backups use" and a size.
3. Choose Back up now once there's room.

Memlow keeps only its newest backups from each device and deletes older ones itself. For more, see Google Drive backup failed.

The browser's storage (web)

On the web, notes, photos and recordings live in the browser's storage for app.memlow.com. How much a browser allows depends on the browser and on your computer's free disk space.

1. Open Settings, then Storage and Google Drive.
2. The Space used row shows how many MB Memlow uses, of about how many the browser allows.
3. Choose Protect storage, so the browser keeps Memlow's data when space runs low.
4. If you're close to the limit, free up disk space on your computer, and empty Memlow's Trash.

Link Google Drive too, so a full disk can never cost you your notes. See Notes kept in this browser.

Still not working?

Write to [email protected]. Please include your Memlow version (Settings, then About), your phone or browser, the exact message, and a screenshot of Sharing space or Space used. The photos article explains how photos are kept and backed up.

Questions and answers