A shared link won't open

What you might see

• "This link doesn't work" and "It may have been turned off, or not copied in full. Ask the person who sent it for the link again."
• "This note was deleted" and "Its owner deleted it, so there's nothing to show any more."
• "You're offline" and "Opening a shared note needs the internet. It opens as soon as you're back online."
• "Opening the note…" that never finishes.

The link ran out of time

Every link works for 1, 7 or 30 days, as the owner chose. The note's page says "This link works until" and a date while it still works. After that date the link stops for good, and people who added the note with it lose it.

1. Ask the person who shared it for the link again.
2. They open the note, choose Share…, and create a new link.

The owner turned it off or made a new one

When the owner chooses Turn off link or New link, the old link stops at once, for everyone, and never works again. That's on purpose: it lets them take a note back.

1. Ask the owner whether they meant to stop sharing.
2. If not, ask them to send the link from the note's Share… sheet again.

The link wasn't copied in full

The part after # is the key that opens the note, and Memlow's servers never see it. Some apps cut a link off at #, or a long link breaks over two lines. A link without its key can't open the note.

1. Check that the link ends in # and a code of letters and digits.
2. If it doesn't, ask for the link again, sent as a message on its own line. The owner can use Copy or Send in the Share… sheet.

A link reads app.memlow.com/<username>/<note-name>-<number>#<key>: the owner's username, the note's name made into a word or two, a number, then the key. Older links read memlow.com/s#<key>, and still work.

The owner deleted the note

The page says "This note was deleted". Nothing can bring it back from the link.

1. Ask the owner whether they still have a copy, for example in their Trash.
2. If they restore it, they can share it with a new link.

You're offline, or your network is busy

Opening a shared note needs the internet. Online and still seeing "You're offline"? Then many people on your network (a school or office Wi-Fi, say) may have opened links in the last hour. Memlow asks that network to wait a while.

1. Check your connection.
2. Wait a little, or try another network, such as mobile data.
3. The page opens the note by itself once it can.

You can read it, but not edit it

The owner chooses what people with the link can do.

1. If the link allows editing, the page says "Sign in to your free Memlow account to edit it." Choose Sign in to edit, then Edit in my Memlow.
2. If it says "You can read it here, and add it to your Memlow to keep it.", the link is view only. Ask the owner to switch it to Can edit.

For the person who shared it

To see whether your link still works, open the note and choose Share….

• "Works until" and a date: it works. Choose Keep sharing for 30 more days to give it longer.
• "The link is off: it no longer opens this note. Create a new link to share it again.": choose a time, then Create link.

In Shared, each note's row says "Link · until" and a date, or "Link off". For the full steps, see Share a note or reminder with a link.

Still not working?

Write to [email protected]. Please include what the page says (a screenshot is best), your browser or Memlow version, and when the link was sent. Please don't send the link itself if the note is private. We can't read shared notes, and the link is what opens them.

Questions and answers