Why back up at all
Memlow keeps notes on your device, and that's what makes it private. It also means a lost phone, a factory reset or cleared browser data could take your notes with it. A backup is the safety net, and Memlow has two, both free: Google Drive backup, and backup files you keep yourself.
How Google Drive backup works
- Link Google Drive and choose your Google account: Settings → Storage and Google Drive on the web (signed in to your free Memlow account), Settings → Google Drive backup on Android.
- Create a backup password of at least 8 characters.
- Memlow encrypts each backup on your device with that password, then uploads it to its hidden app folder in your Drive. Google stores the file but can't read the notes inside, and neither can we.
On Android, choose daily, weekly or only when you tap Back up now, and keep backups to Wi-Fi if you like; Memlow keeps the three newest. On the web, Memlow backs up while it's connected to your Drive, whenever something has changed, at most every 15 minutes. The web's Google sign-in isn't kept: it lasts about an hour and ends when you reload or reopen the page. After that, one tap on Reconnect links it again. Backups include your photos and voice recordings too.
One password, kept by you
Encryption only protects you if nobody else holds the key. Your backup password never reaches us, which is exactly why we can't recover it. Pick one you'll remember and write it down somewhere safe, away from your phone. Keeping it only inside Memlow doesn't help if the device is gone.
Backup files work the same way. A .memlow file holds every note, photo and voice note, and it's password-protected by default. Keep one on a computer or a USB stick as a second copy, with no internet needed.
The same backups on the web and on Android
The Android app and app.memlow.com read and write the same backup format. Link both to the same Google account with the same backup password. While app.memlow.com is connected to your Drive, it brings in the phone's newer notes; after you reopen it, one tap on Reconnect links it again. To bring the web's notes to your phone, open Settings → Restore from a backup → Google Drive in the app and choose Merge, which keeps the newer copy of each note. Here's how phone and computer work together, step by step.
Restore on a new device
On a new phone, install Memlow and tap Restore from a backup on the welcome screen. On a new computer, open app.memlow.com, sign in to your Memlow account and link Google Drive. Enter your backup password, then choose Replace to match the backup exactly, or Merge to keep what's already there. On Android, Memlow keeps a safety copy first.
Want to start over? Delete Drive backups in Settings removes every Memlow backup from your Drive. Support has more help with backups and new phones.
