The short version: if you buy a plan on our website, you can have a full refund within 14 days of any payment, for any reason. If you bought through Google Play, refunds go through Google Play.
Plans bought on our website
Buying on our website isn't open yet. Once it is, Pro and Pro Cloud bought on memlow.com are sold through Paddle, our merchant of record. You have 14 days from the date of each payment, including a yearly renewal, to ask for a full refund. You don't have to give a reason.
How to ask
- Use the link in your Paddle receipt email, or go to paddle.net and look up your purchase.
- Or write to [email protected] from the address you bought with.
Paddle sends the money back to the way you paid, usually within 14 days. How soon you see it depends on your bank.
Plans bought through Google Play
Google Play takes the payment, so refunds follow Google Play's refund rules. Ask Google Play first. If you're stuck, write to us and we'll help as far as we can.
After a refund
The plan ends when the refund goes through. Your notes aren't touched: everything on your devices stays yours, and ads come back in the Android app. If you had Pro Cloud, Memlow Cloud goes read-only for 90 days so you can move your notes out, as our terms explain.
Cancelling isn't the same as a refund
Cancelling stops the next renewal, and you keep the plan until the end of the time you've paid for. Past the 14 days, that's the way to stop paying. You can cancel at any time.
Your rights
Nothing here takes away rights the law where you live gives you, such as a right to cancel an online purchase.
Contact
Questions about a payment or a refund: [email protected].